
FAQ — The Multi-Family Home
Before replacing or installing your device, consult our practical answers. They cover safety, compliance, costs, and timelines for a clean and predictable project.
Do you sell stoves and fireplaces?
If your AC isn't cooling effectively, making strange noises, leaking water, or emitting unusual smells, it likely needs servicing. Regular servicing every 6–12 months helps maintain performance and energy efficiency.
Wood, gas, pellets or electric: which to choose?
- Wood : autonomy, radiant heat, ambiance; requires a chimney and dry wood.
- Gas : instant comfort, thermostat, direct venting.
- Pellets : constant and programmable heat, regular maintenance.
- Electric : no venting required, ideal for condos/light renovations.
We validate insulation, volume, and ventilation before making a decision.
What power (BTU) do I need?
It depends on the volume (m³), the insulation and the house plan. The size is determined to provide comfortable heating without overheating, then adjusted according to clearances and the type of exhaust system .
Do you have more than 100 models?
Most AC repairs can be completed within 1–2 hours, depending on the issue. For complex problems or parts replacement, we'll provide an estimated timeframe upfront.
Is it a long process to replace an existing fireplace?
Most replacements are completed in one day (access, dressing, removal as needed). Surfaces are protected, cuts are made cleanly, and the site is left spotless .
Are you managing the evacuation and clearing operations?
Always. We validate the duct/venting , air intake , clearances to combustible materials and the exit (roof/wall) for a safe and compliant installation.
Is it possible to convert an appliance (natural gas ↔ propane)?
Often yes, via a manufacturer's conversion kit , installed by a qualified professional. Confirm by model/serial number before proceeding.
Do you make built-in fireplaces for use in old fireplaces?
Yes. We reline as needed, we adapt the air intake , we finalize the cladding for a clean and efficient result.
What standards do you follow?
We align with manufacturer specifications and applicable codes (venting, clearances, combustible materials). Objective: safety, draft, efficiency .
Carbon monoxide (CO): do I need to equip myself?
Yes, install a CO detector near sleeping areas. We check for leaks and proper ventilation during installation.
Is it normal to have smells or smoke in the room?
A slight break-in period may be noticeable during the first firing. Otherwise, check the draft , excessively damp wood , door seal , air settings , or venting .
How often should it be maintained?
- Wood : annual chimney sweeping + inspection of the chimney cap and joints.
- Pellets : regular cleaning (burner, heat exchanger, auger) + annual service.
- Gas : annual inspection (burners, thermopile, DV).
- Electrical : dust removal, basic electrical check.
Which type of wood burns best?
Well-dried hardwood (maple, oak, birch) — 15–20% moisture content. Damp wood causes fouling and reduces yield.
Ignition failure or weak flame, what to do?
Check battery/thermostat, thermopile/thermocouple , air damper, gas supply, obstructed DV .
Power outage: Is my gas fireplace still working?
Models with a pilot light/heat stack can continue to heat without electricity ; those with electronic ignition cannot. We will confirm based on your model .
Pellets vs. wood: which is cheaper?
It depends on the supply and your usage. Pellets offer stable heat and convenient programming ; your cost is calculated per useful kWh in the estimate.
Does an electric fireplace really provide heat?
Yes, for supplemental lighting (often 750–1500 W). Advantages: no venting required , simple installation , realistic flame effects , perfect for condos .
Do you offer dressing/coat and finishing services?
Yes, coordination of cladding , stone/wall , shelves, and protection of combustible materials according to clearances .
How much does an installation cost?
Depending on the appliance , ventilation , access , finishes and electricity/gas . We provide a clear estimate after gathering information/photos (or a site visit).
Time limit?
Variables (seasonal inventory). The installation window is confirmed during the submission process and adjustments are made based on weather/access conditions in winter.
Payment methods & financing?
Debit/credit cards and options depending on the bill. If you require financing , we will present the currently available solutions.
How to plan a visit or installation?
Call 819-321-1707 or write to info@multifoyers.ca with: type of appliance desired, photos of the location/duct, and your availability.
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Discover hundreds of stove and fireplace models for all styles and all fuels.
Whether you prefer the warmth of wood, the comfort of gas, or the modern convenience of pellets and electric heating, we have the perfect appliance for you. Our experts select the best stoves, fireplaces, and inserts to combine performance, style, and durability.











